Customer Service Tel. +39 366 93 51 361 Monday - Saturday 9am - 12pm | 2.30pm - 6pm

Faq



Are the products in the website all original?
Footballove is the largest football store in Italy and one of the most important in Europe, as well as official seller for Nike, Adidas, Puma, Mizuno and many others brands.Our products are original and subject to the international guarantee of all manufacturer, we work with.

Do I have to register myself to place an order?
No, it’s not necessary. You could place an order also without registration.

May I place an order by email or telephone?
No, every order has to be filled out by our website.

Is it possible to place an order on a product, which is not on the website?
Products availability does not depend directly on Footballove, accordingly we cannot accept orders on products that are not on our catalogue.

Are Products available on the website also available in store?
Yes, the availability is the same.

Do prices shown on the website include VAT?
For all EU countries, prices include VAT. While for Extra EU, prices are free of VAT.

I would like you to inform me on news and promotion of Footballove, what Have I to do?
You have to register on our newsletter directly by our homepage or at the moment of the checkout before confirming the order.

How can I get an extra discount?
The registration on our newsletter, directly by our homepage, gives you an extra 10% discount valid within 30 days, on all products available on our website.

How long does delivery in Italy take?
Deliveries in Italy usually take 24/48 hours. These timings could increase for deliveries in Calabria, Sicily and minor islands. We always suggest following your order through the tracking service offered by email by the forwarder.

Which forwarder is untrusted for deliveries in Italy?
We entrust all shipments with delivery in Italy to GLS (General Logistic Systems) forwarder.

How long do deliveries in Europe and North America take?
Deliveries in EU countries usually take about 2/4 working days. By the way, these timings are indicative and could change depending on the destination.Deliveries in North America (USA and Canada) usually take 2/5 working days. By the way, these timings are indicative and could change depending on the destination.We ask you always to follow the track& trace service that all forwarder provide by email.

How much are the shipping costs?
Shipping costs for deliveries in Italy are €3,90 for order of or under €99,99. They are free for orders of or above €100.Shipping costs for deliveries in EU could change depending on destination country, they’re between €7,90 and €10. Deliveries in UK are at £9 for any amount order. You can always check shipping costs at the moment of the checkout before confirming the order.Shipping costs for North America deliveries are at $15 for any amount order.

Which forwarder is untrusted for deliveries in Europe and North America?
Depending on the destination, Footballove will decide to which forwarder entrust the shipments. For all EU countries forwarder used are FedEx, DHL, DPD Group.FedEx is used for all North America shipments.

How long is my order processed?
All orders with delivery in Italy received within 4 pm will be handled the same day. The others will be entrusted to the forwarder the first working day available.Holidays, Saturdays and Sundays are excluded.All orders with delivery in Europe and North America received within 3pm CET will be processed the same day. The others will be entrusted to the courier the first working day available. Holidays, Saturdays and Sundays are not included.

Is it possible to ship to a Postal Box or to a Parcel Collect?
Footballove does not ship to postal box or parcel Collect because the forwarder needs a signature for the package and does not accept shipment for those destinations.

Are there any duty or additional taxes for shipments in Europe?
No, every shipment addressed to EU countries do not include any duty or additional taxes to be paid.

Are there any duty or additional taxes for shipments in North America?
Generally, any order with amount under $800 does not include any duty or additional taxes to be paid. In case the forwarder will ask for additional payment due to the goods import, we ask you to contact immediately our Customer Service. (link)

How can I ask for a return?
It’s possible to ask a return through the following link: https://www.footballove.it/return-form

How much time do I have to ask a return?
For every order with delivery in Italy you can ask for a return within 14 solar days from the order confirmation date.For every order with delivery in EU and North America, you can ask for a return within 30 solar days from the order confirmation date.

Is the return request free?
For all orders with delivery in Italy the return is free is asked within 14 solar days from the order confirmation date. It’s important that the products are NEW and do not have usury, dirty marks that could reject your return request.For all orders with delivery in EU and North America, the return is completely at customer’s charge.You have to ask for a return within 30 solar days from the order confirmation date. It’s important that the products are NEW and do not have usury, dirty marks that could reject your return request.We suggest you to use a track & trace service and to transmit it to our email address customer@footballove.it according to make the return easier.

Which possibilities Have I by requesting a return?
The return request gives you the possibility to ask for a replacement, a coupon or a refund.

When does the refund occur?
Once we receive the returned product, our Team will check that it has no usury or alteration marks. Then our Administration department will proceed with the refund.

Are the shipping costs refunded?
Shipping costs or cash on delivery (for Italy), are not refunded when you ask for a return.

Which payment methods do you accept?
Footballove accepts instant payments through credit cards, PayPal, Sofort, bank transfer and cash on delivery (only for orders in Italy).

Which credit cards are accepted?
Footballove accepts payments from all credit cards belonging to the Visa and MasterCard circuits.

Is it safe to pay by credit card?
Payments by credit card are 100% safe.The data entered during payment are transferred directly to the secure server of Banca Sella, which uses the SSL3 security protocol with 128Bit encryption, the highest security standard with server-side certifications, which then transmits them to international authorization circuits.

I cannot make the payment by credit card, what can I do?
If you encounter problems with your credit card, you can try to redo the order using another browser, deleting the history or possibly choosing PayPal as a payment method: choose PayPal between the payment methods and then enter your card details. PayPal in fact allows you to pay even if you do not have an account.

Can I pay on delivery?
Yes, you will only need to select "cash on delivery" among the payment methods available.Payment on delivery is reserved for orders in Italy with a supplement of € 4 and can only be made in cash.

I concluded the order but I have not received any confirmation, what can I do?
If you do not receive an order confirmation or confirmation of payment from the Bank or PayPal, please contact our Customer Service (link) and your bank immediately.

For any assistance or clarification, our customer service is always available at the e-mail address customer@footballove.it
Or by phone at +39 366 93 51 361 from Monday to Saturday from 9am to 12am, from 2.30pm to 6pm.



Credits - 3W S.R.L