Customer Service Tel. +39 366 93 51 361 Monday - Saturday 9am - 12pm | 2.30pm - 6pm

Terms of Sale

Your order will be shipped out within 1 working day if the items are available in stock.If the items are not available, we will send you an email within 1 working day with the estimated waiting time. Waiting time is approximate and it depends on the availability of our suppliers.

PRICES
To the item's price you have to add the shipping cost to the destination country.

FEES AND CUSTOM DUTIES
For all the customers that live outside the European Union, taxes are not included in the price. For this reason you may be asked to pay the corresponding duties when products reach your Country. Duties depend on the Customs of your country and not on FOOTBALLOVE/ROGE srl while they are on the recipient's charge.FOOTBALLOVE/ROGE srl cannot control or predict these charges and their amount, as Custom policies vary widely from one country to the other. If you need more information about Customs fees, please contact your local delivery courier branch or the Customs directly.Duties are usually collected by the courier upon delivery but they may also be applied later.

ACCEPTED PAYMENTS
- Credit Card (Visa, Mastercard and AMEX)- PayPalIt is possible to use Discover and other cards choosing Paypal (it is not necessary to be registered with them).American Express payments are only available for payments in Euro and USD.We guarantee that every transaction you make on FOOTBALLOVE.IT is safe.FOOTBALLOVE/ROGE srl adopts the Italian Banca Sella Group's 'Gestpay' online payment system and can thus guarantee the highest security standards for all online transactions during every step of data transmission.Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.Buyers credit card numbers are never recorded by the FOOTBALLOVE server and cannot be traced.For any further information regarding security you may contact us at the following address: info@footballove.it

HOW TO SEND BACK PURCHASED PRODUCTS
Please follow the instructions that are described on Return policy page.

PACKAGING AND DELIVERY
All our products are carefully and safely packaged in order to protect them from impacts and thermal exposure.In case of damaged packaging, you may refuse delivery and contact us immediately. It is possible to have products sent to an address different from your own, just write it in the order form while placing your order.All our packages are assigned to professional couriers that cannot leave unguarded items in front of the door.We suggest you to specify an address where the courier will find somebody who can sign for the delivery.You can track your package using your tracking number on the couriers' website.DHL: www.dhl.comAll our shipments can be tracked after 24/48 hours from the receipt of our e-mail.

FREIGHT CHARGE
You may check shipping rates and delivery time on this page.

WARRANTY
All FOOTBALLOVE items are original and 100% authentic.All the items come in their original case with authenticity certificate and accessoriesAll the items are 24 months warranty covered from the date of purchase against production defects.FOOTBALLOVE/ROGE srl is not responsible for direct or indirect damages occurred to people or things due to the bad performances of the products.The acceptance of all terms is made fulfilling the order form.

CLAIMS
You can write an email to info@footballove.it if any issue. We will answer your question the first working day after receipt your request and within 24/48 hours. You can also reach us on the phone at this number +39 366 9351361.Our customer service is at your disposal from Monday to Friday from 9 am to to 12 am and from 2.30 pm to 6 pm (Central European Time), except from National Holidays (in this case you will be notified in advance)According to Article 14 of the Regulation 524/2013, consumers may address their claim to the European Union's ODR (Online Dispute Resolution) platform at the following link http://ec.europa.eu/consumers/odr/. The ODR platform will allow consumers and traders to settle their online disputes at the click of a mouse, both for domestic and cross-border purchases, without the need to go through lengthy and costly court proceedings. For any further information, please contact us: info@footballove.it



Credits - 3W S.R.L