Please note that FOOTBALLOVE does not cover any return for refund and/or exchange process for all orders out of Italy; it means that all shipping costs for returned products are entirely at your charge. In case of a refund request, you'll be repaid only for the cost of the product you ordered and not also for the shipping costs.
We invite our customers to pay attention on sizes and numbers during the order.
1. FOOTBALLOVE could change and replace NEW products within and no later than 14 days from the delivery of the parcel.
2. You can send a request for a return or a refund trough the online form you can find in your customer area on www.footballove.it
2.1 In case you want to RETURN for an exchange of size, for ANOTHER PRODUCT , REFUND or for a COUPON request:
Please return the product you want to change using the original package or another suitable.
Products must be intact (without any usury, scraping, scratch, deformation marks etc..), completed of every element or accessory, equipped with enclosed instructions/ notes/ manuals, original packaging materials (if reusable after the delivery) and with the original invoice.
If you want another size, remember to note into the online form the exact size you want to.
FOOTBALLOVE will process any return, refund or coupon request no later than 24 hours.
2.2 FOOTBALLOVE does not exchange or refund any product that has been used, tested or ruined - unless the customer judges it non-compliant or faulty.
In this case, please return the products - including related documents - in the original package or another suitable, no later than 30 days from the date you bought them. Please take note that this return is completely at your charge.
As soon as FOOTBALLOVE receives your package our Team will take 72 hours to check the products, together with the brand manufacturer. After checking the actual existence of the flaw, FOOTBALLOVE will fulfil the customer's request.
3. FOOTBALLOVE cannot replace any personalized products.
For both exchange and refund, the product will have to be returned to the address below:
ROGE S.R.L - FOOTBALLOVE
Strada Trossi 12
13871 Verrone (BI)
Put in your email address and the order confirmation number you want to return: